The reason for my letter was to let you know how much I appreciated the way that Brad Ryall had taken care of my iPhone/Outlook contact issue that had occurred over the Thanksgiving Day Holiday and weekend. That type of response, I felt needed to be recognized and commended! For many reasons, I really like the Network Assurance Program that you have offered to us. I believe it has kept our IT bills to a minimum (if any at all). It also gives us the comfort to know that we are protected and our downtime is kept to the shortest amount of time possible. Please keep up the good work and I look forward to many more successful years of business together!