Blog

New Service Request Notifications

Starting soon, when you initiate a Service Request either by email to help@productivetech.net, online at www.productivetech.net/help, or by phone at (856) 845-6266, you will receive a confirmation email in response that includes your new ticket number. If you have an additional inquiry, comment, or detail, you can respond to the confirmation email and update your ticket.

PTI EMPLOYEE NEWS

We thought we'd update you on some of the things that have been happening here at ProductiveTech over the summer:

Our engineer, Joe Conklin (not the comedian, although he is pretty funny at times), got married this past July to Corey Mason.  We congratulate Joe and wish him and Corey all the best.

Please Welcome LJ and Amazing Customer Service!

ProductiveTech is very happy to introduce Linda Jo Bird, or LJ as you'll soon come to know her, as our new full-time Service Coordinator! LJ's remarkable focus on customer service and her extensive experience with dispatch means that even faster computer support response times and resolutions are on the way!

LJ is also very skilled with ProductiveTech's PSA software (Professional Services Automation) and has lots of plans in store.

Hope you had a terrific 4th of July Holiday full of family, friends, fireworks and fun!

kevin-snyderOf course with the holiday behind us, we’re all quick to notice we’ve passed the halfway point of 2010. How Amazing!

That said, there’s great news to report about the technology leap our clients have made as a group compared to just one year ago! Whether due to improved economic confidence, forward-thinking, or even necessity on occasion, your investments in technology have you set for productivity and success. Congratulations to you!

Also, it’s a pleasure to announce that a full 91% of our clients with whom we’ve discussed Network Assurance have transitioned from traditional, reactive hourly services to this flat rate, proactive service model. Saving money is surely one big factor, but unlimited support calls, reliability, security, and peace of mind are huge, too. Network Assurance is ProductiveTech’s part in a nationwide IT Support revolution, and we thank you for the success we share.

If you haven’t yet talked with us about your technology and costs, don’t wait! I’d like you to call me personally at (856) 845-6266 and let’s see if Network Assurance is right for you.

Best wishes for a great month!!

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Partner and Vice President