What are the business benefits of adopting new IT?

Keeping up with changes in business technology can be difficult for small- and mid-sized businesses like yours. However, upgrading your company’s technology is something you can’t afford to put off or ignore completely — not if you want to stay relevant and competitive. Here’s what you’ll miss out on if you don’t adopt new tech. […]

Should you consider virtualization?

Knowing which technology to use and when to use it is key to boosting productivity and reducing costs. One of the best ways to do this is to virtualize your hardware and software. Let’s discuss what that means in practice to help you decide. What is virtualization? Virtualization is the creation of a virtual version […]

Can AI empower customer service agents?

Imagine having artificial intelligence assistants (AI) like Siri or Cortana as your company’s customer service agents. It sounds fantastical now, but it’s slowly turning into reality. For many organizations, integrating AI into their systems is the next logical step in innovating customer support. How AI capabilities enhance customer service AI has two capabilities that enhance […]