As Service Manager, Will works in conjunction with the Operations Manager to oversee all aspects of Managed Services, as well as maintaining and improving the highest level of service that our clients have come to expect. He is also a Senior Systems Engineer, specializing in the management of large-scale tickets, client issues and project implementation. In addition, Will works with each member of the ProductiveTech team to plan for and tackle many of our clients’ IT issues.
Will has studied English and Education, but has worked with computers since age 12 and specifically in Managed IT Services for the last 7 years. Will says that his favorite aspect of working in Managed IT Services is being able to build relationships with the clients so that he can understand and anticipate what they need to run their businesses better.
Will was born and raised in Far Northeast Philadelphia. Will married his wife, Ronnie, in 2011 and together welcomed their son, Milo, in 2014. They currently reside in Roxborough. In his spare time, Will is actively interested in literature, storytelling and music from various time periods.
Favorite Color: Red
Favorite Movie: Withnail and I
Favorite TV Show: Mad Men
Favorite Food: Sushi
Favorite Band: The Ramones
Favorite Quote: “So it goes” – Kurt Vonnegut
Favorite Hobby: Collecting Vinyl Records and Retro Video Games
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